Although there are more than 4,000 timeshare resorts around the world, for the majority of British owners, their home resorts are located in Spanish territory. This concentration of ownership probably stems from the Brits’ love of sunshine which, although in short supply in northern Europe, is an abundant, guaranteed commodity in many areas of Spain.
This geographical focus means that in some cases contractual paperwork is in the local language – i.e. Spanish – making things complicated for any owner who wishes to understand their legal position in regard to their ownership.
So does the nationality of the contract matter when it comes to exiting the system? Obviously, if the contract is in Spanish you will need the help of legal professionals, who were trained in that language, to unravel the complexities and subtleties of the agreement. Similarly, if the paperwork is in correct legal English then it would make sense to engage a lawyer for whom this is their first language. However, the most important aspect to consider when choosing a company to represent you is their skill and experience. If a company has a proven track record of success in dealing with international timeshare contract law then language should not be an issue.
Does Location Matter?
Another issue of geography that is frequently brought up by our clients is the question of whether it matters where a company is located. Whilst some people might be comfortable using their local High Street solicitor to help with timeshare relinquishment, it is unlikely that they will have had much experience with the type of contractual clauses and linguistic nuances that the timeshare industry is notorious for. Neither will they be up-to-speed with who the players are in the timeshare marketplace or the fast moving nature of the industry in Spain.
The Timeshare Help Centre finds that the location of its head office in Tenerife enables the organisation to keep abreast with what is happening within the industry and to get the inside story as it happens. Being at the central hub of timeshare in Europe means that we are always among the first to know about changes within the big companies or any upcoming modifications to the law itself. In short, not only can we engage the assistance of the most appropriate legal professional – whether a Spanish or English speaker – but our central location also enables us to understand and quickly respond to any changes in the industry and provide our clients with the most effective relinquishment solutions.
A Number Of Options
When a client approaches us for assistance, the first thing we will do is to analyse their paperwork. Depending on whether it is in English or Spanish we will inform them of their options and guide them through the best route for success in their current situation. Sometimes one of our English lawyers may assist in the case, sometimes a Spanish lawyer and in many cases we will engage the help of both.
So don’t worry if your contract seems impenetrable or is in a language that you cannot understand. The Timeshare Help Centre will assess your situation free of charge and then lay out all of your options – it might be a case of a straight exit or a claim for compensation – and give you costings for each of them. We tell you exactly what you will need to spend to achieve a successful outcome so that there are no nasty financial surprises further down the line. We also assign you a Client Liaison Officer whose job it is to keep you informed of the case’s progress every step of the way and to answer any questions you might have during the relinquishment or claim process.
If you feel that you have been mis sold a long term holiday product or simply want to exit the timeshare system then get in touch with the Timeshare Help Centre for a free impartial consultation.